Ticket Sales Terms

To ensure that everyone can enjoy events at Harpa, it is recommended that guests show courtesy to other guests, as well as to staff, in both words and actions. Harpa reserves the right to turn away individuals who display indecent or threatening behaviour, as well as those who do not comply with the rules and safety instructions applicable at Harpa.

Please review your ticket purchase carefully at the time of booking, and ensure that the date, seating area, time, etc. are correct. It may not be possible to correct a ticket purchase once it has been completed.

There is a charge of ISK 695 for gift cards and subscription cards sent to your home.

Events that are on sale at the Harpa ticket office are the responsibility of the event organiser. The event organiser is always specified in the information about the event on the Harpa website.

By purchasing a ticket, the buyer agrees to comply with all applicable national laws, as well as Harpa's rules and safety instructions for the event.

If the ticket buyer has an intolerance, allergy, or is sensitive to noise, light, language, or other factors that can be expected to occur at events it is the ticket buyer's responsibility to familiarise themselves with the conditions before the event.

Please note that it is not always possible to allow guests into the hall after the event has started. It is the responsibility of the ticket holder to arrive on time.

Large bags or backpacks are not permitted in Harpa's halls during events.

Tickets may not be resold for financial gain. If a ticket is sold for monetary gain to a party other than the event organiser, Harpa's box office reserves the right to void the ticket in its entirety.

Tickets marked for wheelchairs are intended for wheelchair users only. If a guest who is not a wheelchair user purchases a ticket for a wheelchair space, the ticket will be considered invalid. In such cases, Harpa reserves the right to refuse the ticket holder entry to the hall.

The Child Protection Act and the Alcohol Act determine the age limit for an event. Children under the age of 18 are not permitted to stay inside a restaurant licensed to serve alcohol after 8:00 PM and until the venue closes unless accompanied by a guardian.

Children under the age of 2 may sit on a guardian’s lap during performances in all halls.

For certain events, there are limits on the number of tickets an individual can purchase. If multiple tickets are purchased under the same name, ID number, email address, or credit card, Harpa's box office reserves the right to void all tickets purchased in excess of the specified number.

Harpa does not guarantee the delivery of event reminders sent via text message and/or email. It is the ticket purchaser’s responsibility to keep track of the date and start time of an event. Harpa encourages ticket purchasers to ensure that their phone number and/or email address are correctly registered with the box office. Correctly registered information ensures that reminders are sent to the ticket holder.

Harpa’s box office and the event organiser are not responsible for guests’ personal belongings before, during and/or after the event.

Harpa’s box office handles personal information in accordance with applicable laws. Harpa’s Privacy Policy can be found on Harpa’s website.

Mobile phones and cameras may not be used during the event.

Refund Terms

If an event is cancelled, ticket holders will be offered comparable tickets on the next available date, if possible, or a full refund of the ticket.

The buyer of a ticket or gift card from Harpa’s box office can cancel their purchase and request a refund within 14 days from the date of purchase, provided that there are more than 14 days until the date of the event. This applies to all ticket purchases, whether purchased from the Harpa/Tix website or at the box office. Please note that this does not apply to tickets purchased less than 14 days before the event.

If a customer wishes to cancel the purchase of a ticket or gift card within 14 days of purchase, it is important to send a notification by email to midasala@harpa.is with the customer’s name, email address, phone number, and ticket purchase information. If the conditions for a refund are met, the ticket purchase will be refunded within 14 days, using the same payment method as the original purchase.

In rare cases, it is possible to transfer tickets that are not covered by the refund policy between events. Please note that ticket prices may vary between concerts and price zones. The difference is not refunded.

Tickets paid with a gift card cannot be refunded.

General information about gift cards

• Harpa gift cards are valid for four years from the date of issue.
• Gift cards can be obtained electronically, picked up at the box office or sent by mail. The delivery fee for cards is ISK 695.
• Gift cards cannot be paid for with other gift cards.
• Please note that the Iceland Symphony Orchestra issues gift cards, which are only valid for the orchestra’s events and not for other events at Harpa.
  

Last updated October 12th 2026.